I believe this to be the case, and said as much in my previous response, which included a link to a CHIRP support discussion that was updated as recently as a month ago, discussing how CHIRP doesn't support that exact model. I can't find the link again (it should be in the thread) but I found this similar thread as well:

https://chirp.danplanet.com/issues/4853

Ken, N2VIP

On Jun 29, 2021, at 01:25, va7cpl@telus.net wrote:

Could this be the problem, Chirp does not support my EXACT radio?