Hi - anybody can help with my Zastone X6 "Radio Identification Failed" error?

i confirm my laptop is running window 10 and COM4 is working for me.

Best Regards,
Victor Seng-Keong Lim


On Fri, Aug 21, 2020 at 8:53 PM Victor Lim <victorlimskv@gmail.com> wrote:
Subject: Zastone ZT-X6 : Chirp "Radio Identification Failed"
Hi Sir/ Mdm,
i have a new Zastone ZT-X6 and was experiencing "Radio identification failed" message when i tried to read the unit using it programming cable.  
I installed the latest Chirp SW for Windows .  
I'm first timer on Chirp.  Pls advise how can i fixed this issue to have my ZT-X6 programmed.  Thank you very much.

Best Regards,
Victor