[chirp_users] Zastone ZT-X6 : Chirp "Radio Identification Failed"

Hi Sir/ Mdm, i have a new Zastone ZT-X6 and was experiencing "Radio identification failed" message when i tried to read the unit using it programming cable. I installed the latest Chirp SW for Windows . I'm first timer on Chirp. Pls advise how can fix this issue to have my ZT-X6 programmed. Thank you very much.

Best Regards, Victor Seng-Keong Lim