[users] UV-5R receive issues using CHIRP

I downloaded the CHIRP software I received with the radio, I used updated software to program the radio, it transmits fine, the problem is that I am not receiving anyone, the color on the radio changes as there are people talking, I have a scanner that also confirms that people are talking, but no audio from the radio, with the exception of the National Weather Service that is programmed in. I have some ham radio, FRS, GMRS Freq's programmed in. Since the updated software puts all the information in for us when you enter the frequency, I am not sure what is going on, any solutions?