Ken,

Resolved.  You are correct on both counts, only COM3 was offered, and this is a corporate laptop.

Not following best practices for testing (I implement erp software for global company for a living, so know better), I changed three things at the same time:
- right-click reinstall driver for COM6 in Device Manager
- downloaded the ftdichip.com driver and reinstalled (I had done this previously, but see now I had not done it correctly)
- upgraded to CHIRP 20210814

COM6 is now offered by CHIRP, and works as expected.  Thank you for the pointers!  

Cheers,

Bob
Robert Bruner


On Sat, Aug 14, 2021 at 11:24 AM Ken Hansen <ken@n2vip.org> wrote:
Confused.

I clearly see two com ports (COM3 and COM6) in the attached graphic, with COM3 being part of the active management system your computer offers (a remote management facility used by some corporate IT departments).

Does Chirp only offer COM3?

Perhaps you need to reinstall the driver for your cable? Windows sees the port, but CHIRP does not - you r programming cable will be listed as simply a com port, probably indicating the manufacturer of the chip in the cable (prolific, FTDI, etc.) - it won't list a radio name or in any way indicate it is a programming cable.

I hope this helps,

Ken, N2VIP

On Aug 14, 2021, at 08:48, Robert Bruner <rwbruner@gmail.com> wrote:

Thanks for the quick reply. 

Unfortunately, the images did not come through (see below), but I did poke around in the Device Manager, but did not find anything resembling the programming cable listed anywhere. The only device listed for COM ports is SQL.  Should I see the cable listed?  

Note: COM3 is the only choice presented for the CHIRP clone import process.

Newbie Notes:
- I managed to find the MIME / Plain Text flag in the User Settings, and updated it, so images should work now. (please resend)
- I changed to receive grouped list (not sure what's protocol for replies)

image.png
 
/===========================================================/

Make sure you have selected the correct port. My programming cable is
assigned COM3 but my computer has an internal serial port with nothing
connected to it that is assigned COM1. If I accidentally choose COM1, I get
the same error.

[image: Radio_did_not_respond.png]

Use Device Manager to determine which COM port number is assigned to the
programming cable. Mine has been assigned COM3.

[image: 2021-01-28 08_20_23-Device Manager.png]

/===========================================================/

Thanks!

Bob
Robert Bruner
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