[chirp_users] No Data

After multiple failures with the Mac, I decides to use my work Windows laptop. Got everything setup and working. However when I upload from the radio the spread sheet is empty. The radio indicates it is "waiting" and beeps when it is done, but there is nothing on the spread sheet. I tried uploading to the radio and that did not work either. It appears if the data rate and/or the connection is not correct. What I am missing?

Thanks for the help.

John N1BSO